.sidebar-card{background-color:#fff;border-radius:18px;padding:1.25rem 1.3rem;box-shadow:0 16px 40px #0f172a0f;display:flex;flex-direction:column;gap:.6rem}.sidebar-title{margin:0;font-size:1.1rem}.sidebar-text{margin:0;color:#4b5563;font-size:.9rem}.sidebar-list{margin:.4rem 0 0;padding-left:1.1rem;color:#4b5563;font-size:.9rem}.sidebar-list li{margin-bottom:.25rem}.sidebar-disclaimer{margin:.6rem 0 0;font-size:.8rem;color:#9ca3af}.question-form{display:flex;flex-direction:column;gap:.75rem}.question-form-group{display:flex;flex-direction:column;gap:.35rem}.question-label{font-size:.88rem;font-weight:500;color:#374151;display:flex;flex-direction:column;gap:.3rem}.question-input{border-radius:10px;border:1px solid #e5e7eb;padding:.45rem .6rem;font-size:.9rem}.question-input:focus{outline:none;border-color:#d32f2f;box-shadow:0 0 0 1px #dc262626}.question-textarea{border-radius:10px;border:1px solid #e5e7eb;padding:.5rem .6rem;font-size:.9rem;resize:vertical;min-height:120px}.question-textarea:focus{outline:none;border-color:#d32f2f;box-shadow:0 0 0 1px #dc262626}.question-hints-row{margin-top:.25rem;display:flex;justify-content:space-between;align-items:baseline;gap:.5rem}.question-hint{font-size:.76rem;color:#9ca3af;max-width:70%}.question-char-counter{font-size:.78rem;color:#6b7280}.question-example{margin-top:.15rem;font-size:.78rem;color:#6b7280;font-style:italic}.question-form-files{gap:.35rem}.question-file-hidden{display:none}.question-attach-button{border:none;background-color:transparent;color:#374151;padding:0;font-size:.8rem;display:inline-flex;align-items:center;gap:.25rem;cursor:pointer;transition:color .1s ease,text-decoration-color .1s ease}.question-attach-button:hover{color:#111827;text-decoration:underline}.question-attach-icon{width:14px;height:14px;border-radius:999px;border:1px solid #d1d5db;display:inline-flex;align-items:center;justify-content:center;font-size:.6rem}.question-files-list{margin-top:.25rem;display:flex;flex-wrap:wrap;gap:.25rem}.question-file-chip{border-radius:999px;background-color:#e5e7eb;color:#374151;font-size:.75rem;padding:.15rem .5rem;display:inline-flex;align-items:center;gap:.25rem}.question-file-name{max-width:140px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.question-file-remove{border:none;background:transparent;color:#6b7280;font-size:.75rem;cursor:pointer;padding:0;line-height:1}.question-file-remove:hover{color:#b91c1c}.question-error{font-size:.8rem;color:#b91c1c;background-color:#fef2f2;border-radius:8px;padding:.4rem .5rem}.question-success{font-size:.88rem;color:#065f46;background-color:#ecfdf3;border-radius:10px;padding:.6rem .7rem}.question-success h3{margin:0 0 .2rem;font-size:.95rem}.question-success p{margin:0;font-size:.85rem}.question-form-actions{display:flex;justify-content:space-between;align-items:center;gap:.75rem;margin-top:.25rem}.question-submit-hint{font-size:.78rem;color:#6b7280;max-width:60%}.question-submit-button{border:none;border-radius:999px;background-color:#d32f2f;color:#fff;padding:.4rem 1rem;font-size:.86rem;cursor:pointer;box-shadow:0 8px 20px #dc262659;transition:background-color .1s ease,box-shadow .1s ease,transform .1s ease;display:inline-flex;align-items:center}.question-submit-button:hover:enabled{background-color:#b91c1c;transform:translateY(-.5px);box-shadow:0 12px 28px #b91c1c73}.question-submit-button:disabled{opacity:.7;cursor:default;box-shadow:none}.priority-modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;display:flex;align-items:center;justify-content:center;padding:1rem;z-index:9999}.priority-modal{position:relative;background:#fff;border-radius:16px;padding:1.25rem;max-width:480px;width:100%;box-shadow:0 12px 30px #00000026}.priority-modal h3{margin:0 0 .35rem;font-size:1rem;color:#111827}.priority-modal-desc{margin:0 0 .75rem;font-size:.9rem;color:#374151}.priority-modal-actions{display:flex;flex-direction:column;gap:.5rem}.priority-btn{width:100%;border:none;border-radius:10px;padding:.65rem .8rem;font-size:.95rem;cursor:pointer;transition:transform .1s ease,box-shadow .1s ease,background .1s ease}.priority-btn.primary{background:#d32f2f;color:#fff;box-shadow:0 10px 24px #d32f2f59}.priority-btn.primary:hover{background:#b91c1c;transform:translateY(-1px);box-shadow:0 14px 30px #b91c1c66}.priority-btn.secondary{background:#f3f4f6;color:#111827}.priority-btn.secondary:hover{background:#e5e7eb;transform:translateY(-1px)}.priority-modal-close{position:absolute;top:.6rem;right:.75rem;border:none;background:transparent;font-size:1.1rem;color:#6b7280;cursor:pointer}@media (max-width: 640px){.priority-modal{max-width:100%;padding:1.1rem}.priority-modal-actions{gap:.4rem}.priority-btn{font-size:.92rem}.question-form-actions{flex-direction:column;align-items:stretch;gap:.5rem}.question-submit-hint{max-width:100%;text-align:center}.question-submit-button{width:100%;justify-content:center}.question-files-list{flex-direction:column}.question-file-chip{width:100%;justify-content:space-between}}.hero{padding:2rem 0 1.5rem}.hero-content{background:#fff;border-radius:20px;padding:1.8rem 2.2rem;box-shadow:0 12px 30px #0f172a0d;border-top:4px solid #d32f2f;display:grid;grid-template-columns:minmax(0,1.6fr) minmax(0,1.2fr);gap:1.5rem;align-items:stretch}.hero-left{display:flex;flex-direction:column;gap:1rem}.hero-badge-row{display:flex;flex-wrap:wrap;gap:.5rem;align-items:center;font-size:.78rem}.hero-badge{border-radius:999px;background-color:#d32f2f;color:#fff;padding:.15rem .7rem;font-weight:600;letter-spacing:.08em;text-transform:uppercase}.hero-badge-sub{color:#6b7280;font-size:.75rem}.hero-title{margin:0;font-size:1.8rem;letter-spacing:.02em}.hero-subtitle{margin:0;color:#4b5563;max-width:640px}.hero-helped{margin:0;color:#1f2937;font-weight:600}.hero-right{display:flex;flex-direction:column;align-items:flex-start;gap:.5rem}@media (max-width: 960px){.hero-content{grid-template-columns:minmax(0,1fr)}.hero-right{align-items:flex-start}}@media (max-width: 600px){.hero-photo{display:none}}.hero-flag{position:relative;width:40px;height:40px;border-radius:12px;background-color:#d32f2f;box-shadow:0 8px 20px #dc262659}.hero-flag:before,.hero-flag:after{content:"";position:absolute;background-color:#fff;border-radius:2px}.hero-flag:before{width:60%;height:22%;top:39%;left:20%}.hero-flag:after{width:22%;height:60%;top:20%;left:39%}.hero-panel{width:100%;border-radius:16px;border:1px solid #e5e7eb;padding:.9rem 1rem;background:linear-gradient(135deg,#f9fafb,#fff 40%,#f3f4f6)}.hero-panel-title{margin:0 0 .4rem;font-size:.95rem;font-weight:600}.hero-panel-list{margin:0;padding-left:1.1rem;font-size:.85rem;color:#4b5563}.hero-panel-list li{margin-bottom:.2rem}.hero-cta{margin-top:.75rem;align-self:flex-start;border:none;border-radius:999px;background-color:#d32f2f;color:#fff;padding:.6rem 1.4rem;font-weight:500;letter-spacing:.02em;cursor:pointer;box-shadow:0 10px 25px #dc262659;transition:transform .08s ease,box-shadow .08s ease,background-color .08s ease}.hero-cta:hover{background-color:#b91c1c;transform:translateY(-1px);box-shadow:0 16px 35px #dc262673}.home-steps{margin:1.5rem auto 0;max-width:1200px;display:flex;flex-direction:column;gap:1rem}.home-steps-header{max-width:720px}.home-steps-title{margin:0 0 .3rem;font-size:1.2rem}.home-steps-text{margin:0;color:#4b5563;font-size:.95rem}.home-steps-grid{display:flex;flex-wrap:wrap;gap:.9rem}.home-step-card{background-color:#fff;border-radius:14px;padding:.85rem 1rem;box-shadow:0 10px 24px #0f172a0a;border-top:3px solid #e5e7eb;flex:1 1 260px;max-width:360px;display:flex;flex-direction:column;gap:.3rem}.home-step-number{width:26px;height:26px;border-radius:999px;background-color:#111827;color:#fff;font-size:.78rem;display:flex;align-items:center;justify-content:center;font-weight:600}.home-step-title{margin:0;font-size:.98rem}.home-step-body{margin:0;font-size:.9rem;color:#4b5563}.chat-layout{display:grid;grid-template-columns:minmax(0,320px) minmax(0,1.8fr);gap:1.5rem;margin-top:1.5rem}.home-seo{margin:1.5rem auto 0;max-width:1200px;display:flex;flex-direction:column;gap:1rem}.home-seo-intro{max-width:820px}.home-seo-title{margin:0 0 .3rem;font-size:1.2rem}.home-seo-text{margin:0;color:#4b5563;font-size:.95rem}.home-seo-highlight{margin:.2rem 0 0;font-size:.9rem;color:#111827}.home-seo-grid{display:flex;flex-wrap:wrap;gap:.9rem}.home-seo-card{background-color:#fff;border-radius:14px;padding:.85rem 1rem;box-shadow:0 10px 24px #0f172a0d;border-top:3px solid #e5e7eb;flex:0 0 320px;max-width:320px}.home-seo-card h3{margin:0 0 .25rem;font-size:.98rem}.home-seo-card p{margin:0;font-size:.9rem;color:#4b5563}.chat-sidebar{align-self:flex-start}.chat-main{display:flex;flex-direction:column;gap:1rem}.chat-card{background-color:#fff;border-radius:18px;box-shadow:0 14px 32px #0f172a0f;padding:1rem;display:flex;flex-direction:column;gap:.75rem;min-height:360px}.share-section{margin:1.5rem auto 0;max-width:960px}.share-card{background-color:#fff;border-radius:16px;border:1px solid #e5e7eb;padding:1rem 1.25rem;box-shadow:0 10px 20px #0f172a0d;display:flex;flex-direction:column;gap:.5rem}.share-title{margin:0;font-size:1.1rem}.share-lead{margin:0;color:#4b5563;font-size:.95rem}.share-buttons{display:flex;flex-wrap:wrap;gap:.5rem}.share-btn{border:1px solid #d1d5db;background:#fff;color:#111827;border-radius:10px;padding:.4rem .9rem;font-size:.95rem;cursor:pointer;text-decoration:none;transition:all .12s ease}.share-btn:hover{background:#f3f4f6;border-color:#9ca3af}.share-btn.fb{color:#0d47a1;border-color:#cfe0ff;background:#eef2ff}.share-btn.email{color:#075985;border-color:#c3e3ff;background:#e0f2fe}.share-btn.copy{color:#1f2937}@media (max-width: 960px){.chat-layout{grid-template-columns:minmax(0,1fr)}.chat-sidebar{order:2}.home-seo-card{flex:0 0 100%;max-width:100%}}@media (max-width: 600px){.hero-content{padding:1.2rem}.hero-title{font-size:1.3rem;line-height:1.3}.hero-subtitle{font-size:.9rem}.hero-panel{padding:.75rem .85rem}.hero-panel-title{font-size:.9rem}.hero-panel-list{font-size:.8rem}.home-steps-grid{flex-direction:column}.home-step-card{max-width:100%}.share-card{padding:.85rem 1rem}.share-title{font-size:1rem}.share-buttons{flex-direction:column}.share-btn{width:100%;text-align:center}}.static-page{max-width:800px;margin:1.5rem auto 0;display:flex;flex-direction:column;gap:1rem}.static-page-title{margin:0;font-size:1.6rem}.static-page-lead{margin:0;color:#4b5563}.static-card{background-color:#fff;border-radius:16px;padding:1.25rem 1.4rem;box-shadow:0 12px 32px #0f172a0f}.static-card h2{margin-top:0;margin-bottom:.4rem;font-size:1.1rem}.static-card p{margin:0;color:#4b5563;font-size:.95rem}.static-card-disclaimer{border-left:4px solid #d32f2f}@media (max-width: 600px){.static-page{margin-top:1rem}}.ticket-page{max-width:960px;margin:2rem auto 0}.ticket-email-card{border-left:4px solid #d32f2f;background:linear-gradient(135deg,#fef2f2,#fff 55%);position:relative;overflow:hidden}.ticket-email-card:before{content:"";position:absolute;top:-40%;right:-40%;bottom:-40%;left:-40%;background:radial-gradient(circle at top right,rgba(220,38,38,.08),transparent 55%);pointer-events:none}.ticket-email-form{margin-top:.75rem;display:flex;flex-wrap:wrap;gap:.5rem}.ticket-email-input{flex:1 1 220px;padding:.5rem .8rem;border-radius:999px;border:1px solid #d1d5db;font-size:.9rem;background-color:#fff;transition:border-color .12s ease,box-shadow .12s ease,background-color .12s ease}.ticket-email-input:focus{outline:none;border-color:#d32f2f;box-shadow:0 0 0 1px #dc26261f,0 10px 25px #0f172a14;background-color:#fff}.ticket-email-button{border-radius:999px;border:none;background-color:#d32f2f;color:#fff;padding:.5rem 1.2rem;font-size:.9rem;font-weight:500;cursor:pointer;box-shadow:0 10px 22px #dc262666;transition:background-color .12s ease,transform .08s ease,box-shadow .12s ease}.ticket-email-button:hover{background-color:#b91c1c;transform:translateY(-1px);box-shadow:0 16px 30px #dc262680}.ticket-email-button:active{transform:translateY(0);box-shadow:0 8px 18px #dc262659}.ticket-error{margin-top:.6rem;color:#b91c1c;font-size:.85rem}.ticket-error-inline{display:flex;align-items:center;gap:.5rem;flex-wrap:wrap}.ticket-retry-button{border:1px solid #ef4444;background:#fff1f2;color:#b91c1c;border-radius:999px;padding:.25rem .8rem;font-size:.82rem;cursor:pointer;transition:all .12s ease}.ticket-retry-button:hover{background:#ffe4e6}.ticket-thread-card{margin-top:.6rem}.ticket-thread-header{display:flex;justify-content:space-between;align-items:center;gap:.75rem;flex-wrap:wrap}.ticket-thread-meta-simple{display:flex;align-items:center;gap:.5rem}.ticket-refresh-button{border:1px solid #d1d5db;background:#f9fafb;color:#111827;border-radius:999px;padding:.35rem .9rem;font-size:.9rem;cursor:pointer;transition:all .15s ease}.ticket-refresh-button:hover{background:#f3f4f6;border-color:#9ca3af}.ticket-refresh-button:disabled{opacity:.6;cursor:default}.ticket-content{display:block;margin-top:.6rem}.ticket-thread-meta{display:flex;flex-wrap:wrap;gap:.75rem;font-size:.8rem;color:#6b7280;margin-bottom:.6rem}.ticket-status-badge,.ticket-count-badge{display:inline-flex;align-items:center;gap:.35rem;padding:.15rem .6rem;border-radius:999px;font-size:.78rem;font-weight:600}.ticket-status-open{background-color:#ecfdf3;color:#166534;border:1px solid #86efac}.ticket-status-closed{background-color:#f3f4f6;color:#374151;border:1px solid #d1d5db}.ticket-count-badge{background-color:#eef2ff;color:#3730a3;border:1px solid #c7d2fe}.ticket-messages{display:flex;flex-direction:column;gap:.65rem;margin-top:.4rem}.ticket-message{padding:.7rem .8rem;border-radius:16px;background-color:#f9fafb;max-width:100%}.ticket-message-user{border-left:3px solid #2563eb;align-self:flex-end;background-color:#eff6ff;border-radius:16px 16px 4px}.ticket-message-assistant{border-left:3px solid #047857;align-self:flex-start;background-color:#ecfdf3;border-radius:16px 16px 16px 4px}.ticket-message-pending{border-left-color:#9ca3af;background-color:#f4f4f5}.ticket-message-header{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:.25rem}.ticket-message-header-right{display:flex;align-items:center;gap:.4rem}.ticket-message-user-text a{color:#2563eb;text-decoration:underline;word-break:break-all}.ticket-message-status-pending{margin-bottom:.2rem;font-size:.78rem;color:#9ca3af;font-style:italic}.ticket-message-pending-badge{display:inline-flex;align-items:center;gap:.25rem;padding:.15rem .5rem;border-radius:999px;font-size:.75rem;color:#1f2937;background-color:#e5e7eb;border:1px solid #d1d5db}.ticket-message-role{font-size:.8rem;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:#6b7280}.ticket-message-time{font-size:.75rem;color:#9ca3af}.ticket-message-email-tag{display:inline-flex;align-items:center;gap:.15rem;font-size:.75rem;color:#9ca3af}.ticket-message-email-icon{font-size:.75rem}.ticket-message-badge{padding:.1rem .5rem;border-radius:999px;border:1px solid #d1d5db;font-size:.72rem;color:#111827;background-color:#f9fafb}.ticket-message-body{font-size:.95rem;color:#111827}.ticket-message-body a{color:#2563eb;text-decoration:underline}.ticket-message-body-html p{margin:0 0 .25rem}.ticket-message-body-html ul,.ticket-message-body-html ol{margin:.25rem 0 .25rem 1.25rem;padding:0}.ticket-message-files{margin-top:.35rem;font-size:.82rem;color:#4b5563;display:flex;flex-direction:column;gap:.25rem}.ticket-message-files-list{display:flex;flex-wrap:wrap;gap:.3rem}.ticket-message-file-chip{display:inline-flex;align-items:center;padding:.15rem .55rem;border-radius:999px;background-color:#e5e7eb;color:#111827;font-size:.78rem}.ticket-message-body-html h2,.ticket-message-body-html h3{margin:.4rem 0 .25rem;font-size:.98rem}.ticket-followup-card{margin-top:.75rem}.ticket-pending-banner{background:#fef9c3;color:#854d0e;border:1px solid #fcd34d;border-radius:10px;padding:.6rem .75rem;font-size:.9rem}.ticket-followup-form{margin-top:.6rem;display:flex;flex-direction:column;gap:.5rem}.ticket-followup-textarea{width:100%;padding:.6rem .7rem;border-radius:12px;border:1px solid #d1d5db;font-size:.9rem;resize:vertical}.ticket-followup-files{display:flex;flex-direction:column;gap:.35rem}.ticket-followup-counter{font-size:.78rem;color:#6b7280;text-align:right}.ticket-followup-error{background:#fef2f2;color:#b91c1c;border:1px solid #fecdd3;border-radius:10px;padding:.5rem .75rem;font-size:.9rem}.ticket-followup-file-hidden{display:none}.ticket-followup-attach-button{border-radius:999px;border:1px solid #e5e7eb;background-color:#fff;color:#374151;padding:.3rem .75rem;font-size:.8rem;display:inline-flex;align-items:center;gap:.3rem;cursor:pointer;transition:background-color .1s ease,border-color .1s ease,box-shadow .1s ease}.ticket-followup-attach-button:hover{background-color:#f9fafb;border-color:#d1d5db;box-shadow:0 4px 10px #0f172a1a}.ticket-followup-attach-icon{width:16px;height:16px;border-radius:999px;border:1px solid #d1d5db;display:inline-flex;align-items:center;justify-content:center;font-size:.65rem}.ticket-followup-files-list{margin-top:.25rem;display:flex;flex-wrap:wrap;gap:.25rem}.ticket-followup-file-chip{border-radius:999px;background-color:#e5e7eb;color:#374151;font-size:.75rem;padding:.15rem .5rem;display:inline-flex;align-items:center;gap:.25rem}.ticket-followup-file-name{max-width:140px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-followup-file-remove{border:none;background:transparent;color:#6b7280;font-size:.75rem;cursor:pointer;padding:0;line-height:1}.ticket-followup-file-remove:hover{color:#b91c1c}.ticket-followup-files-hint{margin-top:.1rem;font-size:.75rem;color:#9ca3af}.ticket-followup-actions{display:flex;align-items:center;gap:.75rem}.ticket-followup-button{border-radius:999px;border:none;background-color:#111827;color:#fff;padding:.45rem 1.2rem;font-size:.9rem;font-weight:500;cursor:pointer}.ticket-followup-success{font-size:.8rem;color:#047857;margin-left:.5rem}.ticket-followup-error-inline{color:#b91c1c;font-size:.9rem;margin-left:.5rem}.ticket-followup-separator{margin:.5rem 0;display:flex;align-items:center;gap:.5rem;font-size:.8rem;color:#9ca3af;text-align:center}.ticket-followup-separator:before,.ticket-followup-separator:after{content:"";flex:1;height:1px;background-color:#e5e7eb}.ticket-others-card{margin-top:.75rem}.ticket-others-lead{margin:0;font-size:.9rem;color:#4b5563}.ticket-others-list{margin:.6rem 0 0;padding:0;list-style:none;display:flex;flex-direction:column;gap:.4rem;font-size:.88rem}.ticket-others-item{display:flex;flex-direction:column;gap:.15rem}.ticket-others-link{color:#2563eb;text-decoration:none}.ticket-others-link:hover{text-decoration:underline}.ticket-others-excerpt{font-size:.9rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-others-meta{font-size:.78rem;color:#6b7280}.ticket-email-info{margin-bottom:.5rem;font-size:.82rem;color:#6b7280}.ticket-others-main{display:flex;align-items:center;justify-content:space-between;gap:.75rem;width:100%}.ticket-others-delete{border:none;background:transparent;color:#b91c1c;font-size:.8rem;cursor:pointer;padding:.25rem .5rem;border-radius:6px;transition:background-color .1s ease,color .1s ease;white-space:nowrap}.ticket-others-delete:hover{background-color:#fef2f2;color:#991b1b}.ticket-scroll-top{margin-top:.75rem;border:1px solid #d1d5db;background:#fff;color:#111827;border-radius:999px;padding:.45rem .9rem;font-size:.9rem;cursor:pointer;align-self:flex-start;transition:all .12s ease}.ticket-scroll-top:hover{background:#f3f4f6;border-color:#9ca3af}.ticket-floating-followup{position:fixed;right:1rem;bottom:1rem;border:none;border-radius:999px;background-color:#111827;color:#fff;padding:.65rem 1rem;font-size:.95rem;box-shadow:0 10px 25px #0003;cursor:pointer;display:none;gap:.4rem;align-items:center;z-index:900}.ticket-floating-followup:hover{background-color:#0f172a}@media (max-width: 768px){.ticket-floating-followup{display:inline-flex}}.ticket-floating-refresh{position:fixed;right:1rem;bottom:3.5rem;border:none;border-radius:999px;background-color:#111827;color:#fff;padding:.5rem .75rem;font-size:1rem;box-shadow:0 10px 25px #0003;cursor:pointer;display:none;z-index:900}.ticket-floating-refresh:hover{background-color:#0f172a}.ticket-floating-refresh:disabled{opacity:.6;cursor:default}.ticket-share{margin-top:1rem;padding:.9rem 1rem;border:1px solid #e5e7eb;border-radius:12px;background:#f9fafb;display:flex;flex-direction:column;gap:.5rem}.ticket-share-title{font-weight:600;color:#111827}.ticket-share-buttons{display:flex;flex-wrap:wrap;gap:.5rem}.ticket-share-btn{border:1px solid #d1d5db;background:#fff;color:#111827;border-radius:10px;padding:.4rem .9rem;font-size:.9rem;cursor:pointer;text-decoration:none;transition:all .12s ease}.ticket-share-btn:hover{background:#f3f4f6;border-color:#9ca3af}.ticket-share-btn.fb{color:#0d47a1;border-color:#cfe0ff;background:#eef2ff}.ticket-share-btn.email{color:#075985;border-color:#c3e3ff;background:#e0f2fe}.ticket-share-btn.copy{color:#1f2937}@media (max-width: 768px){.ticket-floating-refresh{display:inline-flex;justify-content:center;align-items:center}}.ticket-delete-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background-color:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000;padding:1rem}.ticket-delete-dialog{background-color:#fff;border-radius:12px;padding:1.5rem;max-width:480px;width:100%;box-shadow:0 20px 40px #00000026}.ticket-delete-dialog h3{margin:0 0 .75rem;font-size:1.1rem;color:#111827}.ticket-delete-dialog p{margin:0 0 .5rem;font-size:.9rem;color:#4b5563;line-height:1.5}.ticket-delete-excerpt{margin:.75rem 0 1rem!important;padding:.75rem;background-color:#f9fafb;border-radius:8px;border-left:3px solid #d32f2f}.ticket-delete-excerpt strong{color:#111827;font-weight:500}.ticket-delete-actions{display:flex;gap:.75rem;justify-content:flex-end;margin-top:1.25rem}.ticket-delete-cancel,.ticket-delete-confirm{padding:.5rem 1.25rem;border-radius:8px;font-size:.9rem;font-weight:500;cursor:pointer;border:none;transition:background-color .1s ease,transform .08s ease}.ticket-delete-cancel{background-color:#f3f4f6;color:#374151}.ticket-delete-cancel:hover:not(:disabled){background-color:#e5e7eb}.ticket-delete-confirm{background-color:#b91c1c;color:#fff}.ticket-delete-confirm:hover:not(:disabled){background-color:#991b1b;transform:translateY(-1px)}.ticket-delete-cancel:disabled,.ticket-delete-confirm:disabled{opacity:.6;cursor:not-allowed}@media (max-width: 600px){.ticket-page{margin-top:1.2rem;padding:0 .5rem}.ticket-email-form{flex-direction:column}.ticket-email-input{flex:1 1 100%}.ticket-email-button{width:100%}.ticket-thread-header{flex-direction:column;align-items:flex-start}.ticket-messages{gap:.5rem}.ticket-message{padding:.6rem .7rem;font-size:.9rem}.ticket-followup-form{gap:.4rem}.ticket-followup-actions{flex-direction:column;gap:.5rem}.ticket-followup-button{width:100%}.ticket-share-buttons{flex-direction:column}.ticket-share-btn{width:100%;text-align:center}.ticket-others-main{flex-direction:column;align-items:flex-start;gap:.5rem}.ticket-delete-dialog{padding:1.25rem;margin:1rem}.ticket-delete-actions{flex-direction:column}.ticket-delete-cancel,.ticket-delete-confirm{width:100%}}.admin-page{margin-top:1.8rem}.admin-login-card{max-width:420px}.admin-login-form{display:flex;flex-direction:column;gap:.6rem;margin-top:.6rem}.admin-login-row label{display:flex;flex-direction:column;gap:.2rem;font-size:.9rem}.admin-login-row input{padding:.4rem .55rem;border-radius:8px;border:1px solid #d1d5db}.admin-login-button{margin-top:.4rem;align-self:flex-start;border-radius:999px;border:none;background-color:#111827;color:#fff;padding:.45rem 1.2rem;font-size:.9rem;font-weight:500;cursor:pointer}.admin-error{margin-top:.4rem;font-size:.85rem;color:#b91c1c}.admin-summary-card,.admin-stats-card,.admin-logs-card{margin-top:.8rem}.admin-logs-box{margin-top:.4rem;border:1px solid #e5e7eb;border-radius:12px;background:#f9fafb;max-height:360px;overflow:auto}.admin-logs-pre{margin:0;padding:.75rem .9rem;font-family:Consolas,SFMono-Regular,Menlo,Monaco,Liberation Mono,Courier New,monospace;font-size:.82rem;white-space:pre-wrap;word-break:break-word;color:#111827}.admin-summary-header{display:flex;justify-content:space-between;align-items:center;gap:1rem;margin-bottom:.6rem}.admin-refresh-button{border-radius:999px;border:none;background-color:#d32f2f;color:#fff;padding:.35rem .9rem;font-size:.85rem;cursor:pointer}.admin-refresh-button:hover{background-color:#b91c1c}.admin-refresh-button:disabled{opacity:.6;cursor:not-allowed}.admin-clear-button{border-radius:999px;border:1px solid #dc2626;background-color:#fff;color:#dc2626;padding:.35rem .9rem;font-size:.85rem;cursor:pointer}.admin-clear-button:hover{background-color:#fef2f2}.admin-clear-button:disabled{opacity:.6;cursor:not-allowed}.admin-process-button{border-radius:999px;border:none;background-color:#16a34a;color:#fff;padding:.35rem .9rem;font-size:.85rem;cursor:pointer}.admin-process-button:hover{background-color:#15803d}.admin-process-button:disabled{opacity:.6;cursor:not-allowed}.admin-export-button{border-radius:999px;border:none;background-color:#2563eb;color:#fff;padding:.35rem .9rem;font-size:.85rem;cursor:pointer}.admin-export-button:hover:not(:disabled){background-color:#1d4ed8}.admin-export-button:disabled{opacity:.6;cursor:not-allowed}.admin-process-output{margin-top:.6rem;padding:.6rem;border-radius:8px;background-color:#f0fdf4;border:1px solid #86efac}.admin-process-output strong{display:block;margin-bottom:.4rem;font-size:.85rem;color:#166534}.admin-process-output pre{margin:0;font-size:.8rem;color:#166534;background-color:transparent;border:none;padding:0}.admin-kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:.7rem;margin-top:.4rem}.admin-kpi{padding:.6rem .7rem;border-radius:12px;background-color:#f9fafb}.admin-kpi-label{font-size:.78rem;text-transform:uppercase;letter-spacing:.06em;color:#6b7280}.admin-kpi-value{font-size:1.2rem;font-weight:600;margin-top:.1rem}.admin-chart{margin-top:.8rem}.admin-chart-label{font-size:.85rem;color:#4b5563;margin-bottom:.25rem}.admin-chart-bars{display:flex;height:28px;border-radius:999px;overflow:hidden;background-color:#e5e7eb;font-size:.75rem}.admin-chart-bar{display:flex;align-items:center;justify-content:center;white-space:nowrap;color:#fff}.admin-chart-bar-open{background-color:#2563eb}.admin-chart-bar-closed{background-color:#6b7280}.admin-table-card{margin-top:.8rem}.admin-table-wrapper{margin-top:.5rem;max-height:360px;overflow:auto}.admin-table{width:100%;border-collapse:collapse;font-size:.85rem}.admin-table th,.admin-table td{padding:.35rem .5rem;border-bottom:1px solid #e5e7eb;text-align:left}.admin-table th{font-weight:600;font-size:.8rem;color:#6b7280}.admin-table code{font-size:.75rem}.admin-config-card{margin-top:.8rem}.admin-config-lead{margin:0 0 .4rem;font-size:.9rem;color:#4b5563}.admin-config-status{font-size:.85rem;color:#374151;margin-bottom:.5rem}.admin-config-form{display:flex;flex-direction:column;gap:.5rem}.admin-config-row{display:flex;flex-direction:column;gap:.2rem;font-size:.9rem}.admin-config-row input{padding:.4rem .55rem;border-radius:8px;border:1px solid #d1d5db;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,Liberation Mono,Courier New,monospace}.admin-config-button{align-self:flex-start;border-radius:999px;border:none;background-color:#2563eb;color:#fff;padding:.4rem 1.1rem;font-size:.85rem;font-weight:500;cursor:pointer}.admin-config-success{font-size:.8rem;color:#047857}.admin-stats-loading{font-size:.8rem;color:#6b7280}.admin-stats-empty{margin:.2rem 0 0;font-size:.9rem;color:#6b7280}.admin-stats-sections{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,1.3fr);gap:1rem;margin-top:.4rem}.admin-stats-list{margin:.2rem 0 0;padding:0;list-style:none;display:flex;flex-direction:column;gap:.3rem}.admin-stats-row{display:grid;grid-template-columns:90px minmax(0,1fr) auto;gap:.4rem;align-items:center;font-size:.8rem}.admin-stats-date{color:#6b7280}.admin-stats-bar-track{position:relative;height:18px;border-radius:999px;background-color:#f3f4f6;overflow:hidden}.admin-stats-bar{height:100%;display:flex;align-items:center;justify-content:flex-end;padding-right:.35rem;gap:.2rem;font-size:.75rem;color:#fff;border-radius:999px}.admin-stats-bar span{position:relative;z-index:1}.admin-stats-bar-tickets{background-color:#2563eb}.admin-stats-bar-answers{background-color:#16a34a}.admin-stats-meta{font-size:.78rem;color:#6b7280}@media (max-width: 800px){.admin-stats-sections{grid-template-columns:minmax(0,1fr)}.admin-stats-row{grid-template-columns:80px minmax(0,1fr)}}@media (max-width: 600px){.admin-page{margin-top:1.2rem}}.navbar{display:flex;align-items:center;justify-content:space-between;padding:.75rem 1.5rem;border-bottom:1px solid #e1e4e8;background-color:#fff;position:sticky;top:0;z-index:10}.navbar-left,.navbar-center,.navbar-right{display:flex;align-items:center}.navbar-logo{display:inline-flex;align-items:center;gap:.5rem;font-weight:600;letter-spacing:.04em;text-decoration:none;color:inherit}.navbar-logo-mark{position:relative;width:28px;height:28px;border-radius:8px;background-color:#d32f2f;box-shadow:0 6px 16px #dc262666}.navbar-logo-mark:before,.navbar-logo-mark:after{content:"";position:absolute;background-color:#fff;border-radius:2px}.navbar-logo-mark:before{width:62%;height:24%;top:38%;left:19%}.navbar-logo-mark:after{width:24%;height:62%;top:19%;left:38%}.navbar-logo-text{font-size:1rem}.navbar-center{gap:1rem}.navbar-link{padding:.4rem .75rem;border-radius:999px;font-size:.9rem;color:#4b5563;transition:background-color .15s ease,color .15s ease}.navbar-link:hover{background-color:#f3f4f6}.navbar-link-active{background-color:#d32f2f;color:#fff}.navbar-right{display:flex;align-items:center;gap:.5rem}.navbar-lang-select{border-radius:8px;border:1px solid #e5e7eb;padding:.35rem .55rem;font-size:.9rem;background-color:#fff;color:#374151;cursor:pointer}.navbar-lang-select:focus{outline:none;border-color:#d32f2f;box-shadow:0 0 0 1px #d32f2f40}@media (max-width: 768px){.navbar{padding-inline:1rem;gap:.5rem}.navbar-center{display:none}}.app-main{max-width:1200px;margin:0 auto;padding:0 1.5rem 2rem}.app-footer{border-top:1px solid #e5e7eb;padding:.75rem 1.5rem 1.5rem;font-size:.78rem;color:#6b7280;display:flex;flex-direction:column;align-items:center;gap:.25rem}.app-footer-links{display:flex;gap:.4rem;flex-wrap:wrap;justify-content:center}.app-footer-links a{color:#4b5563;text-decoration:none}.app-footer-links a:hover{text-decoration:underline}.app-footer-meta{text-align:center}*,*:before,*:after{box-sizing:border-box}body{margin:0;font-family:system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background:#f5f5f5;color:#1f2933}a{color:inherit;text-decoration:none}button,input,textarea{font-family:inherit}.app-root{display:flex;flex-direction:column;min-height:100vh;background:linear-gradient(180deg,#fdfdfd,#f3f3f3 40%,#eceff1)}.app-main{flex:1;padding:1.5rem 1.5rem 2.5rem;max-width:1200px;width:100%;margin:0 auto}@media (max-width: 768px){.app-main{padding:1rem}}